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BandEdge+ FAQ

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We are transitioning into a new loyalty program, called BandEdge+. In this new program, members will receive periodical benefits through email, instead of earning points.

Important Dates:

July 14, 2018: Last day to earn points under the old BandEdge Program.
July 15, 2018: Your remaining points balance is converted into a final BanddEdge coupon, if more than $1.
Sept 14, 2018: Last day to redeem your final BandEdge coupon.
Sept 15, 2018: The BandEdge Membership Points Program is ended.

 

Transitioning from BandEdge to BandEdge+

  • What happens to my points?

    On July 15, 2018, we will convert  your entire points balance into a final BandEdge coupon, if your balance is more than $1. You will have until Sept 14, 2018 to use it. To see your coupons, login to bandedge.houseofknives.ca.

    In BandEdge+, members will no longer earn points. Instead, we will send emails with periodical discounts, coupons, and special offers as long as you're subscribed. 


  • What happens to my coupons?

    All BandEdge coupons you earned in the old program will expire on September 14, 2018. Your coupons will not be ported over to the new program. After Sep 14, 2018, we will not accept old BandEdge coupons.


  • Why are you changing the program?

    We are changing the program to become simpler for everyone. BandEdge+ will reward you just for being a member, as long as you're subscribed. No more fiddly points to worry about—just straight-up rewards!


  • How do I stay a member?

    If you were already a BandEdge member, to stay a member you must subscribe to BandEdgeand receive our newsletter. Click here to transition to BandEdge+ at any time. 

    (Note: this link only works for members of the old program)

BandEdge+

  • How does the BandEdge+ Program work?

    BandEdge+ is an email-subscription loyalty program. It rewards you if you are subscribed to our newsletter as a BandEdge+ member. If you unsubscribe, you are no longer a member.

  • How do I sign up for BandEdge+?

    To become a BandEdge+ member, you must make a purchase and subscribe to BandEdge+ at the same time.

    To sign up in store, tell the staff you want to sign up as you make a purchase.
    To sign up online, make a purchase and check the box that says "I want to become a BandEdge+ member" during checkout.

  • How do I update my information?

    If you are subscribed to BandEdge+ emails, you can click the Update My Preferences link at the bottom of your most recent email from us. This will allow you to update your information.

  • I'm an old member. How do I become part of BandEdge+?

    If you were already a BandEdge member, to stay a member you must subscribe to BandEdge+ and receive our newsletter. Click here to transition to BandEdge+ at any time. 

    (Note: this link only works for members of the old program)

  • I didn't receive my Sign-Up Coupons. How do I get them?

    If you didn't receive your Sign-Up Coupons, it could be because:

    • You did not make a purchase when you signed up for BandEdge+
    • You have not confirmed your BandEdge+ subscription. Please check your spam or junk folder.


  • I'm not receiving emails from you, what's wrong?

    Please check your junk/spam folder. If not there, please email service@houseofknives.ca for assistance.

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