What are my shipping options?
There are a number of ways to get your order shipped. You can take advantage of:
- Expedited (Standard) Post shipping rates on orders under $100.00*
- Free Shipping on orders $100 and over*
- Free pick up at any of our 17 locations in BC and Alberta*
Shipping Rates Based on Location
Please match up your shipping location and your order total for an estimate of your shipping cost:
|Your Order Total||BC & Alberta
|$0.00 - $24.99||$12.50||$14.50||$15.50||$20.00|
|$25.00 - $49.99||$14.50||$16.50||$17.50||$22.50|
|$50.00 - $74.99||$16.50||$18.50||$19.50||$25.00|
|$75.00 - $99.99||$18.50||$21.50||$22.50||$30.00|
|$100 and over||FREE*||FREE*||FREE*||Calculated in Cart|
|Pick Up In Store||FREE - See
All orders are processed during regular business hours, between Monday - Friday. Orders are processed and shipped within 1 - 2 business days depending on stock and availability of items.
Gift cards bought online do not qualify for shipping charges. They will be emailed to the email address provided once the order is confirmed.
Expedited Service wait-time (1 – 7 business days) is approximate. Depending on your location, Canada Post shipping wait-time could exceed 7 business days.
We offer free expedited shipping through Canada Post on orders valued at $100.00 or over before applicable taxes and discounts. On orders that apply for free shipping, standard shipping fees will be deducted during the checkout process (this does not include shipping surcharges on oversized items*). Free shipping is unavailable on orders that require air delivery, or exorbitant measures to deliver. Please contact customer service for confirmation.
* Select items, due to their excessive weight and size, do not qualify for free shipping and are subject to a fixed shipping surcharge between $10.00 - $25.00 (depending on the item). This includes in store pick ups with large or heavy items. Free shipping promotion covers Western and Eastern Canada only.
** If a surcharge is applicable to an item under $100.00, you will see the surcharge applied to your purchase during the check-out process in addition to current shipping rates.
*** If a surcharge is applicable to an item within an order valued at $100.00 or over (therefore qualifying the order for free shipping), free shipping will be applied to the entire order, but the shipping surcharge between $10.00 - $25.00 will still be charged.
**** Orders heading to the Northern Territories (Nunavut, Yukon, Northwest Territories) do not qualify for free shipping at this time.
In-Store Pick Up (Free*)
You have the option to pick up your order at any one of our 17 locations. Orders must be picked up within 30 days of delivery at your preferred pick-up store, or they will be returned to our warehouse.
To utilise the free* in-store pick up option, select “Pick up in store” during the check-out process and choose your preferred store location. You will contacted by the selected store location when the order arrives from our warehouse and is ready for pick up. Some exceptions apply.*
To pick up your order, you will need 2 pieces of valid ID:
- The credit card or payment method you used
- Photo ID (driver's license, provincial ID, passport, etc)
It may take between 2 – 10 business days for your order to arrive at your preferred pick up location if items are not immediately in stock at our warehouse. All orders placed through our online store are shipped directly from our warehouse only. If you wish to purchase an item immediately please contact a store closest to you for availability.
*Items with excessive weight or size will be subject to a small handling fee.
Freight Forwarders and Couriers
House of Knives cannot ship via couriers or freight forwarders.
Unfortunately, House of Knives is unable to ship to locations outside of Canada at this time.