House of Knives is able to offer warranty services for select brands against manufacturing defects. Eligible brands for warranty services are as follows:
|Colonel Conk||Ice||Midnight & Two||Wusthof|
For all other brands affected by a warranty problem, customers must contact the manufacturer directly.
Warranty Terms & Conditions
- Items must be purchased at House of Knives, and be accompanied by proof of purchase.
- This warranty program covers manufacturer's defects only. This means any defects in workmanship, construction, or materials under normal use and conditions.
- The following scenarios and causes of damage are not covered under this warranty program:
- Inappropriate use or use in an unintended way
- Abuse of the product
- Neglect or lack of required maintenance
- Accidental damage
- Normal wear and tear
- Any cosmetic flaws caused after purchase
- Blade chipping or tip breakage
- Resharpening or modification of the product
- Wooden handles fading, cracking, or being affected by natural wear
House of Knives Warranty Policy
To determine if your item qualifies for a warranty return, please contact firstname.lastname@example.org with photos identifying the warranty problem and a detailed description of the warranty problem.
Please note that if your purchase is exhibiting a warranty problem after our 30 day Return Period, all shipping costs are the responsibility of the customer.