We want to make sure that you and your purchase remains friends for life. That’s why, for all BandEdge members, we guarantee our products to be free of defects in material and craftsmanship up to one year. If any item does not conform to this standard, we will replace or repair the item for BandEdge members for up to one year from the date of purchase. This offer applies to only manufacturer’s defects. Other conditions apply*.
Normal wear, cosmetic flaws caused after purchase, resharpening, misuse of any kind, use in an unintended way, damage caused by neglect, accidental damage, or damage caused by lack of required maintenance is not covered by the warranty.
House of Knives Warranty Policy
- This one-year warranty is only available to BandEdge Members. All warranty returns, exchanges, and credits require a BandEdge membership at the time of purchase.
- House of Knives warranty covers up to one year from the date of purchase for manufacturer’s defects only.
- All returns, exchanges, and warranty credits require a proof of purchase receipt to be presented. Record of the purchase as part of our BandEdge Program may suffice.
- All warranty claims for items purchased on our website require prior approval from House of Knives. Items returned without prior approval will be refused.
To determine if your item qualifies for a warranty return, please contact email@example.com with photos identifying the warranty problem and a detailed description of the warranty problem. You will receive a response accepting or denying your claim within 5 business days.
*Please note that House of Knives ability to warranty items depends on the manufacturer’s warranty policy. Some manufacturer’s warranty policies do not allow House of Knives to warranty their items, and as such, we are not able to apply our one-year warranty to certain items. We apologize if this is the case.
How to Return Online-Purchased Items
If your warranty has been approved by House of Knives (contact firstname.lastname@example.org), you can return your items to any House of Knives location or mail it to our Returns Department:
House of Knives
3918 Kitchener Street
Burnaby, BC V5C 3M2
Please note that all shipping costs are the responsibility of the customer. If an item is required to be shipped back to you in return, House of Knives will cover the return shipping costs.