ORDERS
- How long will it take to receive my order?
- How can I track my order?
- How can I modify or cancel my order?
ACCOUNT INFORMATION
GIFTS AND GIFT CARDS
PRODUCT INQUIRIES
PRICE MATCHES
RETURNS, EXCHANGES, AND WARRANTIES
SECURITY
PAYMENT
STORES
ORDERS
Status
Standard | 5 - 7 Business Days | |
Store Pick-Up | 2 - 8 Business Days |
Note: Shipping times to remote areas such as the Yukon, Nunavut, and Northwest Territories is dependent on the delivery standards of Canada Post.
Shipping
How much will shipping cost?
You can have your order shipped for free to our stores in BC and Alberta. We offer free shipping over $199 dollars to most places in Canada. Northern Territories are excluded due to higher shipping costs. See our Shipping Information page for more details.
Can I have my order shipped with Xpresspost?
During checkout, you can select Xpresspost for an additional fee. Xpresspost shipping is not covered by our Free Shipping offer.
Pick-up In Store
• A valid piece of photo ID (Driver’s license, provincial ID, etc.)
• Confirmation of your purchase (a printout of your order confirmation email, etc.)
We cannot hand over an online order without proper identification, so make sure you bring these items!
International Orders
You can place an order, but House of Knives unfortunately cannot ship outside Canada. If you have an intermediate address within Canada you can ship to, we can ship it there. After your order has arrived at the shipping address specified on the order, House of Knives is no longer responsible for the security of your order or any further shipping costs.
ACCOUNT INFORMATION
Can I have a House of Knives account and not be a BandEdge member?
You sure can. You can save your address and order history if you have an account, but you don't need an account to make an order. We have Guest Check-Out!
I’m having problems with my BandEdge account!
If you're having any problems with your BandEdge account, please check out our BandEdge FAQ.
I forgot my password, how do I retrieve it?
If you've forgotten your password, you can request a password reset on the account sign-in page. You'll receive an email with intructions to reset your password.
Note: Be patient when waiting for the email to come in. If you request multiple resets while waiting, you will receive just as many reset emails and only the last email will be valid to reset your password.
I need to change the email on my account, how do I do this?
You can change your email and other information by signing in and changing Your Account Details.
GIFTS AND GIFT CARDS
I can’t use my gift card online, why is this?
Gift Cards can only be used in-store unless you convert them for online use. We apologize for any inconvenience.
How do I convert my gift card for online use?
If you have a gift card you would like to use online, please follow these steps.
- Create a House of Knives account
- Scratch the back of the card to reveal the code
- Take a photo of the back of the card
- Email [email protected] with the photo
How can I find my gift card balance?
To find the balance of your gift card, please email [email protected]
PRODUCT INQUIRIES
I have a question about a product. Who can I ask?
At House of Knives, we consider ourselves experts on the products we carry, and we love product-related questions! If you have a question, please contact one of our stores or email us at [email protected].
This item is out of stock. When will it be back in stock?
Sometimes items are backordered because of high demand, production delays, etc. If your item is out of stock, you have the option of getting a notification email when the item is back in stock.
Can House of Knives do special orders?
Unfortunately, House of Knives does not do special orders due to the extensive length of time it takes for special-ordered items to arrive, and because of ordering restrictions.
PRICE MATCHES
Does House of Knives do price matches?
We most certainly do. Our Sharpest Price Guarantee ensures that we will match the price of any authorized retailer. Some conditions apply. Please visit our Sharpest Price Guarantee page for more details.
RETURNS, EXCHANGES, AND WARRANTIES
Please see our Warranty Information page for further details.
Unfortunately, if you've chipped the blade of your kitchen knife, whether it is a Shun, Zwilling, Wusthof, or other, chipped blades are not covered under any manufacturer's warranty. Steel, especially Japanese steel, does not chip unless it has been mishandled. To avoid chipping your blades, use soft wooden cutting boards instead of glass or stone cutting boards, and avoid twisting and flexing your knife.
SECURITY
House of Knives uses a third party processor that is PCI compliant, and we transmit your data to this processor using the highest grade encryption and security methods available. None of your credit card information is stored on our servers.
PAYMENT
STORES