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JUNE 05, 2020 - ALL HOUSE OF KNIVES LOCATIONS HAVE RE-OPENED

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JUNE 02, 2020 - VANCOUVER AREA STORES RE-OPENING

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APRIL 19, 2020 - SHIPPING UPDATE

Due to the ongoing Covid-19 pandemic, Canada Post has temporarily suspended all time guarantees regarding their shipments. Shipment time will vary with each destination, and we are seeing an average of 2-14 days. In some cases shipments are delayed at particular processing centers and shipping times may drastically increase. We are continually re-evaluating our estimated shipping times and are working closely with Canada Post to ensure that we can deliver your package safely and quickly. If your shipment has been delayed beyond the expected delivery date, please wait an additional 72 hours for Canada Post to provide an update. After 72 hours please contact us and we can evaluate the next steps that will need to be taken; however, 99% of all shipment delays are resolved the fastest by waiting for the original shipment. All House of Knives shipments are shipped with Canada Post Expedited Service and include an online tracking number. Please see our shipping policy here: House of Knives Shipping Canada

  

March 19, 2020 - COVID Update

Dear Customers,

As our communities all work hard to prevent the spread of COVID-19, we want to ensure we do our part to support social distancing efforts. As of today March 18th, 2020, we have decided to temporarily close all store locations across Canada.

For your convenience, House of Knives will still be open online at houseofknives.ca offering home delivery services. In accordance with all public safety guidelines, we have enhanced sanitation measures in our distribution center.

If you have any questions about orders in-progress, shipments, or sharpening services in-transit, please contact customer service at [email protected].

As this is an ever-changing situation, we will be continually monitoring it and will adapt our business practices as required.

We thank you for your understanding during these extraordinary circumstances and we look forward to welcoming you back to our stores as soon as it is safe for everyone.

Stay Safe!

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Andre Eng,

President

 

 

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